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Starting June 1, 2018, if the buyer leaves negative or neutral feedback for any reason or escalates an eBay Money Back Guarantee claim, we will automatically remove the feedback and protect you from impacts to your standards. Access and manage your account information from one central location in My eBay! Take advantage of the capabilities available to you in the My Account section of My eBay and become a savvier, more efficient buyer or seller. Here are the specific areas and some of the things you can do: Feedback is a very important aspect of trading on eBay. Consistent positive feedback lets buyers know that you manage transactions well and that you care about your reputation. Feedback and Detailed Seller Ratings (DSRs) Buyers can leave sellers an overall positive, neutral, or negative Feedback and ratings on four aspects of their transaction: accuracy of item description, communication. We’re here for you You don't have to worry when you shop on eBay We want you to have a great shopping experience. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. And it’s why we offer the Money Back Guarantee. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. Get the eBay app Browse, buy, or sell on the go. Get real-time order updates, exclusive deals, and more. Download the app Make Feedback Changes Public or Private You will probably want to make your Feedback Profile public because that generates trust and increases the likelihood that other eBay members will do business with you. After all, you'd probably want to see another member's Feedback Profile before you bought from them, right? Feedback Enhancements Frequently Asked Questions Below are frequently asked questions about the new feedback changes. What happens to my old feedback rating and comments left for me previously? All previous comments and feedback points remain intact. Feedback Forum Upcoming Changes to Feedback Upcoming Changes to Feedback Feedback comments usually can't be removed, so please leave only fair and factual comments about the transaction. We also encourage you to contact your trading partner to try to resolve any issues before leaving neutral or negative Feedback. eBay seller ratings and feedback scores can help shop with confidence. Learn where to find this and other important information about sellers on eBay.

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